Moved in two weeks ago disaster Moved in two weeks ago. This residence should never have been allowed to lived in. The pool is completely green with probably a foot of algae on the bottom. The room was leaking and dozens of other issues. Customer service talks to you as if everything is fine. This is beyond slumlord style living.

Worst Home Tour EVER Yikes! My husband, daughter, and I just toured one of their homes in the suncoast area of Florida. We were so excited to finally find a home that fits our needs, however when we got there the home was a disaster. The front screen door had to be pulled open by all my husband with all of his might and we noticed that the screen door was busted in a few places. Once we walked in, immediate old house smell and greeted with a dead roach right in the walkway. Walls scuffed, other dead bugs on the floor, paint missing and sloppily painted over holes in the wall, dirty floors and countertops, fridge scratched to all get out, major stain in the bathroom shower, lanai dirty, and flooring cracked. However, we loved the layout and location, but this was not move in ready (listed as move in ready). We used to live in a not so good area in another state in a college town, and even our place built in the 80s was more upkept than this was (2000s home in a HOA community)--and that was with previous college students living there. Not to mention, if we would leave our current place in the state, we would loose our security deposit plus have to pay extra. It was incredibly unkept and gross. Now here's the kicker, on the way home I was like wait did we tour the right house, as I remember in the listing it had a soaker tub and carpet, and a slightly different layout, but I was not for sure as we have been looking at a lot of houses. Got in at home, looked it up, and the listing has the WRONG house pictures. Address correct, but the exterior and interior completely, 100% different! We reverse google image searched and the photos are also used in another listing in an area about 25 minutes away. I called customer service and they did not seem to understand that the pictures are not of the correct house. Without a doubt, the worst home tour we have done. Very dissatisfied with Invitation Homes. After this experience we will never rent/lease or use Invitation Homes.

This company is a bunch of thieves!! This company is a bunch of thieves!!! My mom was trying to apply for a home, but couldn't get my brother verified. She tried and tried. She contacted the company that told her to just make another account for him, which she did several times, but each time was the same result. She called again to try and get it sorted out, and she was told that a manager from the company would contact her and help her. But nobody ever did. While waiting for someone to call or help with something, they just decided to cancel the application and take the $150 she had paid for her and the other two applicants. These people are just a bunch of thieves!!! Dishonest, lying thieves. Not to mention that it says that you're responsible for pest control when the California law states it is the responsibility of the home owner. They go about buying up all the houses, and then don't let you even finish the application, or help you to do so in any way!

Somebody Need to be Fired I received a reply from my recent review. Apparently the person who called was just as inadequate to assist. her name is Guia or something close to that. After speaking with her I asked her name. When she replied I told her you are the same nasty condescending person that I spoke to before and I rather not speak to you again. My issue was the insurance charges. She asked me to send her proof of my insurance to which I replied I sent it twice. Our continued conversation revealed to me the insidious lack of communication between their entities which is why she did not have a copy of my policy. I decided that it was in my best interest to forfeit my claim of being overcharged so I would not behave unprofessionally. IH is by far the worst I have ever dealt with and liken our relationship to a bad marriage that needed to be over. There is a Class Action lawsuit against them for the very reason for my concerns. yet, they act like its nothing. I personally hope they fire Guia and hire someone who has both the sensitivity to deal with customers and the professionalism warranted by her position.

Invatation Homes has no ethics or character - none - and they don’t apologize We have rented from Invatation homes for four years. This company has been sued in class action suits and has been ordered to pay millions for ripping people off for years. If they could charge you for the air you breathe they would. When you call for service - expect at least a week before you hear anything. They left us with no heat for 8 days and without hot water for 10 days. When you tell them it is unacceptable- they tell you why it is your fault. They raised our rent over $1,000 in 4 years. Then, going into the 5th year they demanded $480 more a month - a 20% increase. It is unfortunate they operate with no morals or character. They could truly be a benefit to so many families. Instead they would rather rip everyone off at every turn. If you must rent from them - get your checkbook ready and expect to be disrespected at every turn.