Happy Landlord I moved my properties to Zone Letting last year after several years with another agent; it seems the grass is greener ! Very happy with the proactive service that I have been receiving.

The flat had been cheaply refurbished The flat had been cheaply refurbished, to such an extent that light fittings were visibly loose - one spontaneously fell from the ceiling to smash on the floor next to my flatmate. The process of terminating the lease prior to the end date was revealing. Expect a hugely inflated fee (£300!) for the re-advertising of the property. We negotiated to find a new tenant ourselves, and found a friend who was willing to take over. We were then instructed that the landlord would need a FULL YEAR of rent UPFRONT for reasons of 'extra security'. Of course, that was not feasible nor remotely appropriate. When we finally broke free, the flat was relisted with no such mention of a lump-sum down-payment. Our friend had a guarantor lined up and a full-time job, and so I remain suspicious of the motives behind their demands and would refrain from ever dealing with the team again. Having been passed across approximately 5 different members of the Zone Letting team, as our back-and-forths became too convoluted for some to address, I have mixed opinions. Some are underqualified in customer relations while others are much better at responding without too much condescension. Policies, however, seemed to run very much one-way, and best practice in communication was laughable.

Professional team! Big issues but all sorted! While we had HUGE problems with the apartment we rented via Zone (ceiling falling, rats, gas leak), Zone made sure to take care of us, and sort issues with Landlord. I wasn't expecting this to be honest, but they took care of everything, really professional in the end! Team is reasonable, few issues at first (misunderstandings), but professional otherwise.

Edinburgh Zone Letting - Avoid Edinburgh - Zone Letting. Really poor, slow service. We made multiple requests for work to be done (including unblocking a drain which was blocked before we arrived) and they never did anything about it. Also incurred excessive cleaning charges at the end of the tenancy - despite cleaning the property before departing.

Soulless and snobby Hated every time I had to get in contact with them. They never showed us any respect, trust or consideration despite paying on time without issue for 5 years. Were incapable of making even basic decisions without asking the landlord first and refused to make any kind of upgrade to the property.