The Worst Letting Agency Upon moving out, I repeatedly contacted them to release my deposit. Unfortunately, even after a month has passed, my deposit remains unreleased. Following persistent follow-ups, they informed me that they had hired a "sparkle clean" service and would be sending me an invoice for the cleaning expenses. Ironically, I had already hired a professional cleaner to ensure the property was left in impeccable condition before my departure. The house was in a cleaner state than when I first moved in. It is disheartening to note that despite my efforts and the clear state of the property, they continue to withhold my deposit. Their reluctance to return the deposit, coupled with their evasive actions, strongly suggests unethical practices. They are absolute scammers, and I strongly advise others to avoid engaging with them at any cost.

Worst letting agent - do not use I was emailed and asked to book a viewing for the property, which I did. Given a time and date of today at 10am. My poor partner spent over an hour trying to get to the property because of the roadworks, and when he got there no on answered. He was attending in my place as I currently supposed to be sleeping ( nightshift nurse). I phone and ask what's going on and get told, there is no bookings, even though it was the same gentlemen that booked me in at 10am. Incredibly poor service, if that's the poor management of a viewing I would hate to actually rent with them

Highly Recommend Adam and Kellie are not your usual high street managing agents. They have integrity and provide an affordable, practical and honest service. Adam and Kellie have been looking after my 3 rental properties for over 12 months. They have done a fantastic job of maintaining the flats, finding tenants and keeping them happy during these challenging times and they have taken a huge weight off my shoulders. They are flexible and open to working with a landlady/lord in the best way that suits them.

Soulless and snobby Hated every time I had to get in contact with them. They never showed us any respect, trust or consideration despite paying on time without issue for 5 years. Were incapable of making even basic decisions without asking the landlord first and refused to make any kind of upgrade to the property.

The flat had been cheaply refurbished The flat had been cheaply refurbished, to such an extent that light fittings were visibly loose - one spontaneously fell from the ceiling to smash on the floor next to my flatmate. The process of terminating the lease prior to the end date was revealing. Expect a hugely inflated fee (£300!) for the re-advertising of the property. We negotiated to find a new tenant ourselves, and found a friend who was willing to take over. We were then instructed that the landlord would need a FULL YEAR of rent UPFRONT for reasons of 'extra security'. Of course, that was not feasible nor remotely appropriate. When we finally broke free, the flat was relisted with no such mention of a lump-sum down-payment. Our friend had a guarantor lined up and a full-time job, and so I remain suspicious of the motives behind their demands and would refrain from ever dealing with the team again. Having been passed across approximately 5 different members of the Zone Letting team, as our back-and-forths became too convoluted for some to address, I have mixed opinions. Some are underqualified in customer relations while others are much better at responding without too much condescension. Policies, however, seemed to run very much one-way, and best practice in communication was laughable.