NIGHTMARE!! NIGHTMARE!!! Very vulgar and aggressive in demanding viewings etc. Also threatened to escalate matters for a one time late rent (only 2 days late) . Also attempted to make tenants pay for living room repaint with their excuse "tenants used blu tack" which was proved by tenants that it existed before moving in. Also had to fight for deposit back and they wouldn't release saying a proof of Scottish Power balance payment isn't enough , just trying to make your life miserable. Zero respect for this agency. Awful, Never again!

The worst agency I’ve ever encountered The worst agency I’ve ever encountered. The manager and administrator are incredibly mean and rude. They asked for my company accounts for no reason. Firstly, I am not buying the property; I am letting it. Secondly, they should only ask for my self-assessment, not my company accounts. Especially David, he is an unprofessional and rude person. Please stay away from them. If you let the property from them, you will lose your money and your peace. I wish I could give them zero stars.

Professional team! Big issues but all sorted! While we had HUGE problems with the apartment we rented via Zone (ceiling falling, rats, gas leak), Zone made sure to take care of us, and sort issues with Landlord. I wasn't expecting this to be honest, but they took care of everything, really professional in the end! Team is reasonable, few issues at first (misunderstandings), but professional otherwise.

Soulless and snobby Hated every time I had to get in contact with them. They never showed us any respect, trust or consideration despite paying on time without issue for 5 years. Were incapable of making even basic decisions without asking the landlord first and refused to make any kind of upgrade to the property.

Incompetent Had a long tenancy with this group (10+ years). In that time they have performed a total of 3 repairs, despite having reported over 15 things which needed repairing. I ended up just repairing/replacing most things myself during the time. They claim to have no recollection of a pet deposit (£250), and upon moving out, are surprised that some things need repairing/replacing despite these having been reported or well within reasonable wear and tear given the length of stay. Left because they failed to repair 2 things which are considered major risks (and illegal to leave). They additionally purchased the property from the landlord without informing me, causing a bunch of problems (and fines) with the council. They have been bordering on incompetent and money hungry for my entire tenancy, and if finding somewhere else which allowed dogs had been easier I wouldn’t have stayed with them nearly as long. Can’t suggest strongly enough that folk avoid if they have any other feasible option.