Did not receive anything after one… Did not receive anything after one month and are fighting to get my money back. Cannot recommend this company

Petlibro wireless water fountain Recently I bought a wireless water fountain. The product looks nice, but unfortunately does not fit its purpose. If you want to use the wireless function, the water does not run, just runs based on motion, which puts my cats out. Tried to return the item, but I was out of the 30 days and I was in the process of trying to teach the cats to use it. Dispite the issue, the customer service was very good. They sent a request to see if the product can be improved and also offered 30% off due the fact that they cannot refund entirely. I found it a good gesture. Not what I want as a product (pretty but not fit to its purpose).... but reasonable response and attitude.

Such a shame. I do not recommend I wanted to return one of the item and they didn’t answering properly to can process the return. I had 30 days being able to return. Such a shame customer service . I would never buy anything from them. I do not recommend, if you are not happy with the items, you are not able to return because they don’t answer!

PLAF005 Automatic Cat Feeder Poor Quality Purchased PLAF005 from Amazon, worked perfectly for 14 months in one position, then went into continuous alarm with error code E-00. Support went though a number of things including me to source another power supply, no difference. Support offer to replace inside the 12 months but after the year the most you will get is a 20% refund for a completely non working product. Upon investigation, poor quality electronics as resistor had come away from control board, expensive item for one years use.

The company is a scam i ordered product… The company is a scam i ordered product from them never even left the warhouse. when i checked the order status it said it was delivered on petlebro website a day after i ordered product even though ups never recieved it. You cant even call them only emails that never get responded to. The feeders themselves are great order from a different place other than petlebro or you to will be a victim. Great product poor business no phone what with that.