PLAF005 Automatic Cat Feeder Poor Quality Purchased PLAF005 from Amazon, worked perfectly for 14 months in one position, then went into continuous alarm with error code E-00. Support went though a number of things including me to source another power supply, no difference. Support offer to replace inside the 12 months but after the year the most you will get is a 20% refund for a completely non working product. Upon investigation, poor quality electronics as resistor had come away from control board, expensive item for one years use.

works great… I purchased through the petlibro website and it was easy and user friendly. My products came quickly, nicely packaged. The water capsule fountain set up was a breeze. I YouTubed the automatic cat feeder and so the setup for that was easy too. Everything is working great and I recommend these products.

Love this idea and well made toy Love this idea and well made toy! I've had this for a few weeks but just recently unpacked it. My 6 yr old cat hasn't spent much time with it yet but is intrigued with this speedy little mouse. Reminds me of my robotic vacuum: areas need to be blocked off to allow the mouse to roam freely without too many obstacles which it handles well enough until it goes under my TV console where there are cords. I just need to resolve those tricky spots. Great toy.

Such a shame. I do not recommend I wanted to return one of the item and they didn’t answering properly to can process the return. I had 30 days being able to return. Such a shame customer service . I would never buy anything from them. I do not recommend, if you are not happy with the items, you are not able to return because they don’t answer!

Incredible Customer Service Incredible Customer Service! I have used the water fountain before, different model. I ordered a new one and had a notification that it was delivered, although I could not find it. I emailed the company after hours, and to my surprise, I received a personal response within an hour. For the next 24 hours, the follow up and concern they showed was amazing. I have a long career in customer service, in various industries, and the service I received has been truly inspirational. Package was delivered as said, but in a completely different location by carrier. The cat loves this product and as his keeper, it is reassuring he is consuming more water. Keep doing what you’re doing👏