My original negative review was deleted...DON'T BUY FROM PETLIBRO This is a dishonest company and their return guarantee is fake. I reported them to Instagram in response to their survey about my experience. Seems I'm not the only one with concerns. Also, the positive reviews on here aren't the same ones I read when I first bought from them. Petlibro finally responded to my 5 emails after I left the negative review below. I was emailed a return label and I sent the fountain back. USPS tracking shows the package was delivered 11 days ago. No confirmation of receipt was given and no refund has been processed. Once again my multiple emails asking for an update are unanswered. Protect yourself and buy elsewhere. Deceptive company practices - buyer beware (original review from 7/8/2021) I purchased this fountain 22 days ago directly from Petlibro. My cats are scared of it so I have no choice but to return it. I'm well within the 30-day return window and everything is in its original packaging, down to every little plastic bag it came in. Unfortunately, I'm getting no response to the two emails I've sent requesting a return. The company sent several follow-up emails after my purchase and now suddenly they're unreachable in spite of their 30 days money back guarantee. If you were thinking of giving this a try to see if your pets take to it look elsewhere because they will drag their feet in responding until the 30 days pass. I will be taking this up with my credit card.

I just love this product I just love this product. It’s solid, well-made and arrived quickly (3 business days). It was relatively straight-forward to set up, and the app is pretty intuitive. Having gps and Wi-Fi catfaps, this completes my cat tech collection! In a multi cat household things get crazy at feeding time. This is one bit of those meals now managed, and it’s easy to adjust how much they’re getting on the fly - whether you’re there or away. Fantastic product. I got the camera model (two of them), which I kind of feel is needed to check whether the amounts being delivered are right. And of course it’s fun to see snapshots of your pets snacking. :)

Did not receive anything after one… Did not receive anything after one month and are fighting to get my money back. Cannot recommend this company

Customer Service, not good Products are awesome, customer service is not good. No phone number, what is up with that? Ordered filters for water fountain two weeks ago never came. Emailed customer service to find out the package was lost. I am now out of filters making my product useless. I asked for free overnight shipping since it is their issue only to be told I will have the package in 3-8 days. Great I was told that about the first package. I have spent a lot money with this company on feeders and fountain. I guess once you have purchased the product, they don't care about their customers.

The Capsule Water Fountain is the best! I'm very happy with the design of the petlibro capsule water fountain. It's far better than the other fountains I've purchased before. The water is entirely enclosed and doesn't spill when full. Being able to use the spout or not is a nice touch as well. It's well built and easy to clean. Such a great product for a reasonable price.