The feeder works great The feeder works great, I feel comfortable enough to leave my fur babies alone for a while without worrying they going to go hungry, if something happens and I'm late coming home. Just ordered the water fountain, soon they won't run out of water till I get home.

Customer Service, not good Products are awesome, customer service is not good. No phone number, what is up with that? Ordered filters for water fountain two weeks ago never came. Emailed customer service to find out the package was lost. I am now out of filters making my product useless. I asked for free overnight shipping since it is their issue only to be told I will have the package in 3-8 days. Great I was told that about the first package. I have spent a lot money with this company on feeders and fountain. I guess once you have purchased the product, they don't care about their customers.

I returned this I returned this. It was not very heavy at all; in fact, much too lightweight. But the thing that made me decide to return this item was that in the care and instructions, it said that a filter and something else needed to be changed every two weeks. Nothing extra came with it so I’m assuming you would have to find that online and then buy them as well.

I just love this product I just love this product. It’s solid, well-made and arrived quickly (3 business days). It was relatively straight-forward to set up, and the app is pretty intuitive. Having gps and Wi-Fi catfaps, this completes my cat tech collection! In a multi cat household things get crazy at feeding time. This is one bit of those meals now managed, and it’s easy to adjust how much they’re getting on the fly - whether you’re there or away. Fantastic product. I got the camera model (two of them), which I kind of feel is needed to check whether the amounts being delivered are right. And of course it’s fun to see snapshots of your pets snacking. :)

Petlibro wireless water fountain Recently I bought a wireless water fountain. The product looks nice, but unfortunately does not fit its purpose. If you want to use the wireless function, the water does not run, just runs based on motion, which puts my cats out. Tried to return the item, but I was out of the 30 days and I was in the process of trying to teach the cats to use it. Dispite the issue, the customer service was very good. They sent a request to see if the product can be improved and also offered 30% off due the fact that they cannot refund entirely. I found it a good gesture. Not what I want as a product (pretty but not fit to its purpose).... but reasonable response and attitude.