Answered all of my questions Answered all of my questions, very patient while I made some repairs to my home to meet appraisal requirements. Really great at guiding me through the process. All information on app!!!!

New mortgage The experience went well. Everything happened that was supposed to happen. As near as I know nothing happened that was not supposed to happen. The people were pleasant, the software behaved pretty much as I expected it to. It was an unusually pleasant interaction in comparison to most of my recent online interactions with other companies. I would suggest that you consider keeping the same point of contact through the entire experience. While all the people were pleasant it was unnerving to me to change from person to person as I was transferring large sums of money and/or personal information over the internet. It made me wonder each time if someone had inserted themselves in the process to scam me. It just added stress where there was already enough stress. Great overall experience though. Thanks!

Service was good Service was good. For some one who doesn’t do this often it’s pretty complex. It’s not obvious what the real costs of getting a loan are—-in this case about $10k up front. Also, paying credit cards down to zero by having to mail out paper checks seems like a bad way to handle payments in an electronic funds transfer she. Much more laborious and time consuming. Difficult to locate mailing addresses when almost all my banking is paperless and online electronic. It’s as if Rocket doesn’t trust the borrower to make payments to credit card accounts.

Exceptional Exceptional! Every interaction with Rocket Mortgage employees was outstanding. Danny led us through the process and answered all questions. We were extremely disappointed with our appraiser. His personal interactions with us let us know that we would not receive a fair and professional product. We gave him the benefit of the doubt, but unfortunately he responded as anticipated. We hope that you never expose any of your other customers to this kind of environment again!

A pleasant surprise. You seem to have found the formula for hiring the right people for their right position. Everyone we dealt with were professional, pleasant to talk with, basically could give you the feeling they were working for me and doing their most to get me the best deal possibly. I will be 76 yr old next month and have been through many of these deals. I can honestly say this was the best.