stress free Josh made our experience stress free, he explained everything up front and in detail about how the whole process would go, he worked late to accommodate us do to our work schedule. Never got to speak with rest of team but we received emails daily.

Service was good Service was good. For some one who doesn’t do this often it’s pretty complex. It’s not obvious what the real costs of getting a loan are—-in this case about $10k up front. Also, paying credit cards down to zero by having to mail out paper checks seems like a bad way to handle payments in an electronic funds transfer she. Much more laborious and time consuming. Difficult to locate mailing addresses when almost all my banking is paperless and online electronic. It’s as if Rocket doesn’t trust the borrower to make payments to credit card accounts.

Closing Issues Closing team left husband off of signature pages causing 10 day delay in closing. I had to initiate multiple phone calls in order to resolve issues that were Rocket's fault. Very difficult to get straightforward answers to questions regarding when funds will be disbursed even though closing documents have been completed and received by Rocket. No one has answered that question yet. Still waiting for my funds....

Very smooth and easy process Everybody was helpful and responded to my questions and emails in a timely manner. Being able to upload all documents needed and sign/initial a lot of the closing signatures online made the process very easy and fast. The day of closing, a closing agent came to my home at a time that I chose, and we had it all completed in about 20 minutes.

THIS IS HOW YOU HANDLE A MORTGAGE Let's see, where do I start? From the first Loan Manager(Tony) to the Notary, they were absolutely fabulous! A couple of hiccups that was handled on the spot, showed their fantastic professionalism. Outstanding customer service, just an A1 organization! Will not go with anyone else!