Sarah Garcia our Customer Service… Sarah Garcia our Customer Service Representative was amazing, kind and lovely as she walked us through the positives of refinancing. Sarah has a gift for understanding how to speak with people. We wish her all that is good, Todd and Lissa Hutcheson

Closing Issues Closing team left husband off of signature pages causing 10 day delay in closing. I had to initiate multiple phone calls in order to resolve issues that were Rocket's fault. Very difficult to get straightforward answers to questions regarding when funds will be disbursed even though closing documents have been completed and received by Rocket. No one has answered that question yet. Still waiting for my funds....

From our first call with Lydia to… From our first call with Lydia to closing, Rocket mortgage provided us with transparent,knowledgeable, friendly,and efficient customer service. Lydia was fabulous, keeping us updated minute by minute with every step of the process. Many thanks and gratitude to all at Rocket Mortgage. We will be happy to recommend Rocket Mortgage to everyone we know.

A pleasant surprise. You seem to have found the formula for hiring the right people for their right position. Everyone we dealt with were professional, pleasant to talk with, basically could give you the feeling they were working for me and doing their most to get me the best deal possibly. I will be 76 yr old next month and have been through many of these deals. I can honestly say this was the best.

Great experience, as usual! This is our fourth time working with Rocket Mortgage and we have never had anything but a positive experience. Every person we worked with through the various steps has been highly experienced and professional. As with any loan, various concerns came up, bu they were all handled quickly, professionally and to our satisfaction. As long as we are buying houses we will continue to work with Rocket on the mortgages.