Awful Honestly I have had a lot of messages about renewing my policy etc. However tried to call 4 tines without any success. Suspiciously when you follow automated service to cancel yoir policy it kicks you off the call. Left messages emails no response. My new insurance is 150 pounds less than their renewal quote as well. No loyalty any more

It's all a Big Fat Scam It's all a big fat scam! Using price comparison sites, they have different insurance names! I thought I was getting Ladybird Insurance but its RCIB- they are a financial broker!! They give you one quote online and then double it after you accepted the cheaper quote. They take out the entire annual amount, even though you selected monthly. Then when you ring them to cancel & a full refund. Within 2 days! They take out £200 cancellation fee. They are a SCAM! Avoid! Disgusting!

Terrible Terrible, terrible! I supplied them with proof of my claims as requested, they came back stating that it was in 2022 (within a year). I gave them they updated proof as requested, also my insurance went up a lot. Not only that, but I now have received an email stating that my insurance has gone up regardless. Also, asked how much to cancel insurance? I was told £180 plus even though I have not been with them a month and did put down a deposit. They are crooks, and you can hear call centre staff talking to other clients and swearing.

Worst car insurance company ever AVOID Worst car insurance company ever. They upped my insurance twice on the same policy quoting wrong information about my mileage. Then said 3 points that had come off I still had to submit for insurance purpose for 5 years. Policy cancelled and they took £220 without telling me and my consent to to take. Absolutely fuming avoid at all costs there customer service is very rude and don’t care.

Avoid at all costs Avoid at all costs. I have just sold my car with 6 months left on the insurance and they are only giving me back £22!!!!!! It should easily of been a couple if hundred. They are keeping the rest for cancellation fees, admin fees, and very vague fees. I was supposed to get a breakdown of all this which I intended to send to Rip Off Britain but now cant get any response from them at all. Scam company!!!!!!