Poor customer service I chose this company because they courier car insurance. They gave me a reasonable quote and I paid the annual premium. The next day, before the policy took effect, they called me to say that they couldn't insure me. I asked about a refund and was told there would be a £60 cancellation fee. As the policy hadn't yet started, how could there be a cancellation fee? They were adamant and so I said that I would contact Trading Standards and also asked for details of their complaints procedure. A few minutes later they called me back to say that I would get a full refund. One positive note was that the refund was paid within a few days.

Worst Insurance broker. I wished, I have read this reviews before dealing RCib, stay away or you will lose your money and get nothing in return. I mean they are something else seriously. They have called me "to check" some details then recalculate my premium and managed to increase 30%. I have cancelled immediately and they still take money of my account. in short, 14 Days insurance cost me over £300 which should have been £82. 1. First payment £177.00 non-refundable even with in 14days or even part. 2. Cancelation fee £128.00

Horrible company steel your money and… Horrible company steel your money and the customer service was a scummy rude woman, my breakdown policy had not even started but when canceling they would only refund two thirds of my money! Low life company!!

These insurers sent an email to my 21… These insurers sent an email to my 21 year old daughter threatening bailiffs for an unpaid missed payment. We paid her car insurance in full last July. When we spoke to them it was because her black box had registered her being at her uni address. The operator had no understanding of my concerns around the incorrect information in the email. They then charged us £35 to add her uni address to the policy!!! Terrible company, won’t reinsure with them.

Do not use this company. Do not use this company. Booked car insurance for my elderly parents (late 70's) but they failed to inform me that my father's license had expired. Within 12 hours of booking I called to amend the insurance to remove him as a named driver as it was several days before the policy was due to start. They wanted £156 to remove him. I ended up just cancelling which still cost me £60 as they don't have a cooling period. When I told the girl on the phone that it was ridiculous, her response was "that's what you get when you book with online companies".