wish I could give zero stars policy… wish I could give zero stars policy cancelled due to speeding offence on my licence which wasn't declared, couldn't offer me another policy but charging me £ 165 cancellation fee. absolutely disgusting avoid I will never use rcib again. absolutely useless customer service I was promised a call back nobody called and it goes on. AVOID

These insurers sent an email to my 21… These insurers sent an email to my 21 year old daughter threatening bailiffs for an unpaid missed payment. We paid her car insurance in full last July. When we spoke to them it was because her black box had registered her being at her uni address. The operator had no understanding of my concerns around the incorrect information in the email. They then charged us £35 to add her uni address to the policy!!! Terrible company, won’t reinsure with them.

NO NOT USE THIS SHAM OF A COMPANY NO NOT USE THIS SHAM OF A COMPANY. I paid £378 for a new policy. They wanted to increase it by £206 after I had started the policy. I wanted to cancel after 4 days due to the increase - they said they would charge me £204 to cancel. I therefore had to stay with them. I hate this company with a vengeance.

Horrendous customer care Horrendous customer care, each dept doesn’t have a clue what the other one is doing & sends out threatening txts & emails for no reason & continues to send them out when the problem got sorted days ago. It’s that bad I had to make a complaint to the insurance ombudsman who are now investigating. So, insure your vehicle or anything with them at your peril. You have been warned. Can’t wait till next year to change company’s & get away from these clowns. By the way, when you complain the so called Manager puts the call on mute as they obviously don’t like complaints. How dare anyone complain.

Poor customer service I chose this company because they courier car insurance. They gave me a reasonable quote and I paid the annual premium. The next day, before the policy took effect, they called me to say that they couldn't insure me. I asked about a refund and was told there would be a £60 cancellation fee. As the policy hadn't yet started, how could there be a cancellation fee? They were adamant and so I said that I would contact Trading Standards and also asked for details of their complaints procedure. A few minutes later they called me back to say that I would get a full refund. One positive note was that the refund was paid within a few days.