Worst car insurance company ever AVOID Worst car insurance company ever. They upped my insurance twice on the same policy quoting wrong information about my mileage. Then said 3 points that had come off I still had to submit for insurance purpose for 5 years. Policy cancelled and they took £220 without telling me and my consent to to take. Absolutely fuming avoid at all costs there customer service is very rude and don’t care.

Poor customer service I chose this company because they courier car insurance. They gave me a reasonable quote and I paid the annual premium. The next day, before the policy took effect, they called me to say that they couldn't insure me. I asked about a refund and was told there would be a £60 cancellation fee. As the policy hadn't yet started, how could there be a cancellation fee? They were adamant and so I said that I would contact Trading Standards and also asked for details of their complaints procedure. A few minutes later they called me back to say that I would get a full refund. One positive note was that the refund was paid within a few days.

Horrendous customer care Horrendous customer care, each dept doesn’t have a clue what the other one is doing & sends out threatening txts & emails for no reason & continues to send them out when the problem got sorted days ago. It’s that bad I had to make a complaint to the insurance ombudsman who are now investigating. So, insure your vehicle or anything with them at your peril. You have been warned. Can’t wait till next year to change company’s & get away from these clowns. By the way, when you complain the so called Manager puts the call on mute as they obviously don’t like complaints. How dare anyone complain.

Took out a policy which was not due to… Took out a policy which was not due to start for another 15 days. Tried to cancel within 4 days and was told it's an ridiculous £60 cancellation fee! Apparently it's in the small print in their terms and conditions! In other words it's not made clear. Apparently work had already been carried out on the policy which I very much doubt. Their quotes maybe cheap, but service is very poor. Stay away from this company unless you like being ripped off!

Terrible Terrible, terrible! I supplied them with proof of my claims as requested, they came back stating that it was in 2022 (within a year). I gave them they updated proof as requested, also my insurance went up a lot. Not only that, but I now have received an email stating that my insurance has gone up regardless. Also, asked how much to cancel insurance? I was told £180 plus even though I have not been with them a month and did put down a deposit. They are crooks, and you can hear call centre staff talking to other clients and swearing.