this company shouldn't be in business… this company shouldn't be in business worst customer service, worst customer treatment, highest prices worst coverage, 5 years over paying for auto and house insurance I would call to find out how I would safe money and they would come up with some reason why I shouldn't change anything, I received a letter from allstate that was god sent spoke to a wonderful lady her name is Lynn and not only she cut my bill in more then half but I have more coverage if you want to safe and have a company that cares call her 2158522648

Liberty Mutual is trash, expensive and provides poor service. Company is absolute trash. Their insurance options are about the same as any company, and at first, their premiums seemed decent. After the first two years, they increased premiums by 40% (with no accidents, no policy issues whatsoever, no tickets) and auto renewed the policy. When I found out, I spoke to someone and they couldn't find a way to lower coverage, so I cancelled and went with Progressive, for better coverage that was about $100 cheaper per month. A month later, they claim I didn't cancel, and their supervisors on the phone pretend that I agreed to something I didn't. When I told them to listen to the call, she said she would have to escalate it but it wouldn't prove that I wouldn't have to pay unless I proved I had insurance with another company. She basically called me a liar, saying I didn't have insurance, and threatened me with going to collections. I emailed a long letter with proof of insurance on the same day I called. They haven't resolved the situation yet but this company is absolutely garbage. Just listen to customers, address their concerns, follow through with what you say you will do, and help customers the best that you can. Stop increasing prices for customers thinking we won't notice or care. You cannot justify increasing a car insurance premium by 40%, increasing total cost for over $1200, when the person had no changes to policy, no tickets, no claims or accidents. Geico, AllState, State Farm, and Progressive are superior in every way. Avoid this company, they are not worth the hassle and will absolutely take advantage of any situation they can.

Greedy, crooked, overpriced!! I have been with liberty mutual for 8 years. When I purchased my truck insurance was $181 a month. They have increased rates at 25-30% each year. They are crooks. I am a college graduate, good credit and have been driving for 30 yrs. I had one accident in 2016 and a perfect record otherwise. They are ridiculous, after this month I will never do business with these thieves, will never recommend them, and they are the greediest company I have ever done business with. Nothing impressive, overpriced, terrible customer service. STAY AWAY!!

Need some Insurance people to help me… Need some Insurance people to help me out. Have been with Liberty Mutual for over 8yrs Auto and Homeowners no claims perfect driving record,, no accidents.cars 12years old paid for. They raised my auto premium 500.00 and my home owners premium 600.00 for the exact same coverage complete bs it. ls Livid and the clown on the phone says "ohh everything is expensive now" but cant justify the enormous increase. Any help would be appreciated its sad i stayed loyal to them this long. lts time to make a change with a company that respects customers.

Rude, disrespectful threaten to cancel when I'm paid? On a scale from 0 to 10, and zero being the worst, then this company rates a minus zero for customer service. Last Friday Patrick: if you don't pay your premium by the 10th even though your policy is good though the 24th I will cancel you for non payment ? NJDOBI thinks NOT. Don extremely unprofessional. For new auto the woman who basically told me to be quiet and raised her voice to the point I had to hang up. Tells you how important you will be as a customer. Gets worse. Amanda " weeeellll if yo had given e your name and information so I could pull you up in the system I would have transferred you to manager. That is who Ismael said he would transfer me directly to a Manager. SHE DID NOT TRANSFER ME. Then comes Sofia oh dear God. She was in escalations!!!! after listening to this litany of horrible rudeness she asks" WHAT IS IT I CAN DO FOR YOU???? Really. She was colder than an iceberg. I hope anyone reading this and observing the whopping 2 star rating knows this is not a company you want to give your money to. I was not even calling with a claim or complain and I went through this nightmare. God forbid calling in a claim. Overall I would pay more and lose the verbal abuse, incompetence and unprofessional conduct. Notice there is no option to reach the CEO of this company. RED Flag