Beware! Thievery. Purchased homeowners with LM when we bought our house about 6 1/2 years ago. At that time it was around $2400/year. It has gone up DRAMATICALLY year after year, currently at $6794, AND just got a notice they were going to raise it another $2k. We have never had a claim. Unreal. Just switched to another company with the same coverage for $2700. LM's exorbitant rate increases should be illegal.

Negligent Company Liberty mutual emailed me a bunch of confirmation emails, mailed me a certificate of automotive insurance, but turns out they lied to me and the insurance was cancelled. I only found out because i logged into the website to print a new insurance card and it had no mention of my auto insurance. no error messages, warnings. i called support and they said it had been cancelled, and made me start all the way over again with taking all my info like i was a new customer. last time that call took 30 min. after being 10 min through i said "you know what, i don't have time for this, good bye" and hung out. i turned on the tesla app on my phone and turned back on their insurance without talking to a human. it took me about 4 minutes and didnt require entering any new payments, address, driving history. its such a beautiful user experience. i've been a Liberty Mutual customer for 5 years, including car insurance, but they act like im a new customer everytime i get on a call with them. so embarrassing for that company.

Long time customer - never again! After being a customer for over 5 years, I can honestly say I will NEVER go back. They decided to increase my auto policy by more than $350 (over 20%) and the answer as to why was "because those are the rates" and offered no solution to it despite me calling and asking to speak to supervisors. They told me they "valued" me as a loyal customer but did not do a thing to show it. I told them that I was going to look at other companies and they didn't even try to stop me. I got the EXACT same coverage for the same time period with another company (as a brand new customer) for over $1,200 LESS than they were quoting for a renewing customer. I generally don't like to write bad reviews, but I felt this was very much needed because I do not want any other customer to go through this mess.

Greedy, crooked, overpriced!! I have been with liberty mutual for 8 years. When I purchased my truck insurance was $181 a month. They have increased rates at 25-30% each year. They are crooks. I am a college graduate, good credit and have been driving for 30 yrs. I had one accident in 2016 and a perfect record otherwise. They are ridiculous, after this month I will never do business with these thieves, will never recommend them, and they are the greediest company I have ever done business with. Nothing impressive, overpriced, terrible customer service. STAY AWAY!!

I wanted to take a moment to provide… I wanted to take a moment to provide some feedback on my recent experience with your car insurance services. Unfortunately, I must express my dissatisfaction with the level of service I received. Firstly, I was disappointed to find that my bill was extended without any prior explanation or notification. This lack of transparency regarding changes to my billing cycle was frustrating and unexpected. Additionally, I encountered issues when attempting to cancel my policy. Not only was I charged for services beyond the cancellation date, but the process itself was unclear and left me feeling frustrated. It's disheartening to encounter such challenges when trying to manage my insurance coverage. As a customer, I value transparency, clear communication, and fair treatment. Regrettably, my recent interactions with Liberty Mutual fell short of these expectations. I hope that by sharing my feedback, you can address these issues and work towards improving the customer experience for others. I believe that open communication and a commitment to customer satisfaction are crucial in maintaining strong relationships with clients.