It has been very time consuming to deal… It has been very time consuming to deal with them. My contractor and I had to have numerous phone calls with them.I just called again for update on my status. The response was "We have been trying to call you", but it is interesting that my cell phone shows no calls received lately from them. Next, I just don't understand why our a/c unit replacement is not being reimbursed at the maximum of $2,250. At a cost of over $16,000 dollars, we are not even getting the maximum amount allowed. We have been loyal APHW customers since 2016 and maintained our system with regular maintenance checkups.

Scam When I bought my house, my realtor bought this as a gift for me. I thought this was nice of her until my washing machine broke. Called the repairman like they told me to. He said it was unfixable due to the age of the machine and no parts available anymore. APHW disagreed and said parts were available. The repairman charged me $110 for the service call and APHW offered me $142 to buy a new washer. I bought a new washer and went to submit my service bill and new washer receipt. I was told I needed to have the new washer professionally installed and to send in the bill to get my $142. Are you kidding me to have the washer professionally installed? All you do is plug it into he outlet and connect the hot and cold water hoses, anyone can do that by themselves! It would have cost me over $100 to have a plumber come to my house to do that. So now I would have spent over $200 to get $142 back. I sure learned my lesson on home warranties.

Poor service Absolutely horrible experience. No contractor wants to work with this company and the service guy I got charged me high. Company does not approve the entire service amount and we will have to call multiple times to get documents thro. I was not paid bcos the replacements was not done by licensed contractor, but I didn’t use them as they charge high service charges. What a waste of time, not customer friendly…would not recommend to anyone

Failed to cover a cheap but critical part of the homes well being My water pipes started to all of a sudden begin to bang when shutting off a faucet in the home. Plumber came and did a pressure check. The main pressure valve at the water line input to the home failed and I watched as they tried to adjust it down but to no avail. The valve was not allowing any adjustment meaning the entire house was over pressurized and we are lucky to not have burst any pipes or fittings. I called, told it was covered. part and cost was $178. I was told to hold on for a minute to get it approved. 10 minutes later, i am told sorry, it is not approved. no valves are approved. Well it was my one and only claim for the contract year, the valve is a super important part of the homes plumbing and can cause way more damage BUT APHW does not think so. I called after the fact to ask them to verify even the MAIN PRESSURE VALVE for the entire house was excluded. I was told i will get a call back, no one called. Well, I am up for renewal and will not be renewing. I am afraid to find out what else they will not cover if i actually need something done in the future

There is a reason why customers pay for insurance... coverage. This company can be improved by actually covering appliance issues. We purchased a new home; within a couple of months the most important things went out, our fridge and the AC unit. No fridge or AC during the summer with a young teen, preteen and an infant. Obviously, we were not living in the home long enough for the issues to be our fault. When I inquired about actually speaking with someone that should have been able to help with alternative options, I was sent a cancellation letter with no one to speak with as opposed to a representative attempting to work on fixing the issue. I should have done more research on this company. A waste of money, will not be renewing =) Also, these reviews are deplorable.