Another disreputable company As in other customer reviews, I find that this company does everything possible to avoid paying claims. I was given a home warranty when I purchased a house and found within 3 months that there was a plumbing issue/failure. The company requires you call when the plumber is onsite which I did. After many holds, and the cs person speaking with the plumber, she said $75 of the $450 repair would be covered, even though the plumbing cost covered all the essentials of the repair. The cs people are paid to deny claims and/or find a way to pay as little as possible. I prefer to pay for the repair myself and consider this home warranty useless. This is a scam company, people; now I await their reply with platitudes and false justifications.

Don't purchase this warranty Don't purchase this warranty! Complete scam. We had a faucet issue. Called for approval, the plumber spoke with the representative and told them the exact costs and they said the claim was approved and to send a copy of the final bill when completed. We sent and out of a $1207.11 invoice they sent $200 because they said that's all it "should" have costed. When speaking with them, they unilaterally get to decide what something should cost even if the plumber gave them his costs for the visit to find the problem and the cost of repairing and then the cost of the new "comparable" faucet. $200 really for a plumber to come out twice and the cost of a high end lav faucet. Live and learn but NEVER use them if you are smart enough to look at their reviews first. We were not! Went with a plan from a realtor!

Outrageous demands for claim approval Garbage disposal leaked out bottom of motor. Contractor told them seal likely failed. Claim was not approved because the contractor could not state why seal failed without tearing apart the disposal. I guess if lightning strikes my HVAC the claim will not be approved unless the bad weather can be explained, and why lightning struck my compressor instead of my neighbors.

SCAM! Totally disappointed and let down by… Totally disappointed and let down by these guys. First claim we have ever made, our fridge leaked due to a broken seal and blocked drain plug. , and we have to now replace the whole floor, which our home insurance has fully covered - American Preferred though - "oh no sorry sir we only cover certain parts of your fridge and your parts are not covered - NOR is the service call we had to pay for to get a technician to look at it! - total disgrace - would not recommend them to anyone - and cancelled our own policy with immediate effect - might as well save the money and buy new when things go wrong - these guys are a SCAM!

Scam When I bought my house, my realtor bought this as a gift for me. I thought this was nice of her until my washing machine broke. Called the repairman like they told me to. He said it was unfixable due to the age of the machine and no parts available anymore. APHW disagreed and said parts were available. The repairman charged me $110 for the service call and APHW offered me $142 to buy a new washer. I bought a new washer and went to submit my service bill and new washer receipt. I was told I needed to have the new washer professionally installed and to send in the bill to get my $142. Are you kidding me to have the washer professionally installed? All you do is plug it into he outlet and connect the hot and cold water hoses, anyone can do that by themselves! It would have cost me over $100 to have a plumber come to my house to do that. So now I would have spent over $200 to get $142 back. I sure learned my lesson on home warranties.