This a follow up from an earlier review… This a follow up from an earlier review After I voice my frustration with APHW they contacted me. I will say that the reimbursement process was easy and like they said they would I was reimbursed sooner than the 7 to 10 days I was told to allow. I felt better from my earlier experience. So for that I want to thank them.

Poor service Absolutely horrible experience. No contractor wants to work with this company and the service guy I got charged me high. Company does not approve the entire service amount and we will have to call multiple times to get documents thro. I was not paid bcos the replacements was not done by licensed contractor, but I didn’t use them as they charge high service charges. What a waste of time, not customer friendly…would not recommend to anyone

THIS COMPANY DOES NOT REFUND...THEY KEEP YOUR MONEY...STAY AWAY! This company does not honor their refund policy. It's been a 3 month battle with the company to get me my refund. Their excuse is "I don't store credit card information so you need to give us your credit card info" but when I explain that my card was replaced with a new one they say "I need a letter from you bank stating the old card was replaced" but what they don't realize is that banks don't store old card information, let alone for them to state they replaced the old one for a new. This company is a total SCAM.

Scam When I bought my house, my realtor bought this as a gift for me. I thought this was nice of her until my washing machine broke. Called the repairman like they told me to. He said it was unfixable due to the age of the machine and no parts available anymore. APHW disagreed and said parts were available. The repairman charged me $110 for the service call and APHW offered me $142 to buy a new washer. I bought a new washer and went to submit my service bill and new washer receipt. I was told I needed to have the new washer professionally installed and to send in the bill to get my $142. Are you kidding me to have the washer professionally installed? All you do is plug it into he outlet and connect the hot and cold water hoses, anyone can do that by themselves! It would have cost me over $100 to have a plumber come to my house to do that. So now I would have spent over $200 to get $142 back. I sure learned my lesson on home warranties.

APHW will not Pay! If i could, i would put a negative 5 stars. The oven is supposed to be covered. As of inspection, it was working. Oven failed and we called contractor as instructed. Contractor stated oven failed and no replacement parts are available due to partial serial/model number and age of oven/range. America's Preferred Home Warranty will not cover replacement nor pay the contractor for diagnosis as our contract specifies. They keep saying give us an estimate for replacement parts. Per the contractor, "NO parts are available for this unit, the oven/range has to be replaced." America's Preferred will not pay for anything. Total Scam