Amtrust is disgustingly greedy and… Amtrust is disgustingly greedy and operates their business in a repulsive manner. I obtained a business insurance policy from them in 2022, only to be hit with an audit demanding $51,000 in premiums. Despite faithfully paying $500 per month, they insisted I also insure my contractors, even though they are contractors for a reason. My business had no issues, no disputes, and no one filing claims against me. The agency I worked with, Newfront, is equally terrible and conveniently failed to mention the premium audits before I signed the contract. I have disputed the audit, but they refuse to provide a clear explanation for this exorbitant premium. I have involved a lawyer in this matter. This company is utterly atrocious, incapable of effective communication when they demand over $50,000 from me. I will never use them again. Stay as far away as humanly possible.

Extremely Frustrating I just attempted to pay an audit amount for my AP intego insurance policy. The online payment option said "not available for this policy" and when I called the phone number, it said my credit card could not be processed. I then waited for awhile on hold and got a representative who told me you have to press # after typing in your CC # and expiration date, which is never stated when you call their number. This whole process was extremely frustrating and could cause people to not make their payments timely, which could affect their credit score.

I can't even get through to there… I can't even get through to there claims department. Waiting on the phone for hours everyday with no one picking up mother phone. I'm just going to do a small claims on this company. My insurance has paid out. Now I want my excess protection money. This company is 100% fraudulent or they are on the thin line. From my own experience finacial ombudsman first them court. But I'm going straight to court. Can't be bothered with ombudsman

NEVER EVER USE THIS COMPANY Disingenuous, unprofessional and unhelpful. Terrible quality customer service and quality of employee. No point expecting a response from anyone, it takes weeks and weeks. They do not care about their customers at all.

Greedy and useless. Good luck getting ahold of them Been trying to get ahold of them for months to cash a claim over a failed property construction. Literally, they just ignore you. No answer at all despite of several emails and phone calls. They are not helpful at all. When asked questions about the documents, they just answer like robots. They are making it very difficult to claim our money. They will Try to make you exhausted of their procedures and requests and give up...