Bait and switch which cost thousands of… Bait and switch which cost thousands of dollars! We were originally charged a fee for not agreeing to an audit. The reason we didn't agree is due to the financial reports they wanted to access along with private company information. Our charges were originally $3,000. In order to reduce the $3k fee were instructed to agree to the audit. We agreed and proceeded to pay the reduced amount of $2,000. Once the audit was completed we were billed again but this time it was for $30,000! Once we questioned this new bill it was reduced to $11,000. We were referred to Amtrust by ADP Insurance dept. No one at Amtrust and ADP Insurance is helping sort these fees and the misguidance we've received.

Insurance Claim - Excessive Delays and Disputed Re-instatement Be very concerned if AmTrust International is your insurance underwriter! My house was impacted by escaped water late December 2022. Building insurance claim lodged with AmTrust International on 3 Jan 2023. It took several weeks for AmTrust to assign a loss adjustor to visit the property given the volume of impacted properties from a deep freeze across the UK. The initial Sedgwick loss adjustor appointed was great. However, 6 months into the restoration, a new Sedgwick loss adjuster was assigned. The entire restoration has been on hold since then. Items previously considered acceptable to Sedgwick and AmTrust are being challenged. It has now been more than 1 year and I have had to engage lawyers and tried contacting the CEO, directly. The Financial Ombudsman is the next stop following AmTrust not addressing a formal complaint lodged 11 weeks ago. Meanwhile my house sits as an empty shell with no insulation, that I am paying to heat to avoid repeat issues. AmTrust International should be ashamed of themselves and I would seek building insurance elsewhere if you can.

Awful awful company Awful awful company. Will do everything to avoid paying a claim, even on a legitimate case. The Compliants department are no better, ignore your question and chasers. With no means of escalations or resolution Would rate it 0 stars if I could. Terrible

AmTrust Europe have taken over £266… Update: 19th Feb - Still awaiting a response. AmTrust Europe have taken over £266 from my bank over the past 12 months for an insurance policy I no longer require. I have attempted to reach out to them via the Contact Us form on their website (with the type selected as Complaint) but received no reply. I have called their office number and was told to email AmTrust Accounts, I received an auto response stating they'd be in touch in 2 working days but they haven't. Really poor customer service, I highly recommend you stay away.

Completely worthless insurance Appalling service. When I desperately needed to make a landlord claim after years of faithful customer loyalty, they kept coming up with any and all excuses and policy exclusions clearly aimed at finding ways to deny my claim. Turns out their insurance is completely worthless as it's literally impossible for any landlord to adhere to the fine print. Never again! Avoid like the plague!