It took 13 months to finally get paid… It took 13 months to finally get paid from Tinleg. Our experience was similar to those described previously. They never review requested documents; they just ask for the same information over and over. I contacted Squaremouth Zero Complaint many times. Finally was reimbursed. It almost wasn't worth the aggravation and time it took to call or email. I guess that is what they're counting on. I can't understand why Forbes gives them such a high rating.

Filed a claim days after my return Filed a claim days after my return, took almost 4 months to get a final answer and get paid and I am an attorney! The back and forth was duplicative and just stalling.

Great until you have a claim My 6th and last policy with TinLeg. Great until you have a claim. Sent in all paperwork requested. 20 minute phone interview. More paperwork requested and sent in. Still not good enough. Have spent so much time searching and providing evidence for a small medical claim on a cruise. Still they need more, how do I prove I was on cruise and on the flight home. Finally gave up. Not worth the time and effort.

Do not use this company Do not use this company. I travel all over the world and always purchased travel insurance. I have been lucky to only ever had the need to make a claim twice, once with another company, who were wonderful to deal with and then with Tin Leg. Tin Leg, is slow, they found every reason to deny the claim. They denied both my and a friends claim who I was travelling with. We had the same flights, hotels, expenses, etc. However, my friend was an attorney and challenged their denial after reading their policy, they then approved her claim, while still not approving mine. It was not until, she assisted me that they decided to approve my claim (I still have not been reimbursed 5 months later) due to a claims adjuster making the process as difficult as possible. It is a shame that you have to have legal representation to have a legitimate claim paid out.

Squaremouth IS Tinleg and crooks Squaremouth IS Tinleg. be aware that the two companies are owned by the same people, so when "shopping" for travel insurance on Squaremouth, you are actually on Tin Leg's site. it's a scam, pure and simple. After denying my claim for trip cancelation i have submitted an "appeal" which they have been sitting on for weeks. even though i have a written document which clearly states the tour has been CANCELED, they continue to insist that the trip was interupted, and that is thier defense. any excuse to not pay. I will update this when they finally respond.