Poor service from Tin Leg I purchased a travel policy for a very expensive safari to Tanzania. I posted a small claim, about 5%, of the total amount insured for extra expenses incurred when a regional flight from Kilimanjaro to Nairobi was reschedule 2 hours later than planned and would have caused me to miss my flight back to the US. I had to reschedule on a different airline an earlier flight. I found out about the change by email the night before departure and spent 3 hours in the bush trying to get through and have never been able to. I have submitted the requested information 4 times to Tin Leg and each time they ask for more including policies from the small Kenyan airline which I have explained doesn't exist. I provide a letter of explanation from the Travel Agent in S Africa that booked the whole trip verifying the details of the problem. The ball keeps moving. Do NOT insure your trip with Tin Leg.

Filed a claim days after my return Filed a claim days after my return, took almost 4 months to get a final answer and get paid and I am an attorney! The back and forth was duplicative and just stalling.

Horrible Company to deal with My trip was to Israel in Nov of 2023. Terrisoum was a covered item and it's Jan 9, 2024 and the claims department keeps saying that the determination has not been made by the underwriter. These people are not worth the headache. Going back to Allianz for my next policy!!!

Total failure … We had to cancel a cruise at the last minute due to a sudden illness. Filed claimed in mid September 2023. It's now February 2024. Still be asked for info that I either sent previously or could have been notified was missing in September. I have asked multiple times to speak with someone, just get emails asking for same information without explanation. Do NOT use.

Tin Leg Insurance - Not Responsive I have had 3 trip insurance claims open for 6 months. I have provided all requested information and documentation multiple times. I was sent to the Zero Complaint Department. They did zero about my complaint other than having me send them all the documentation again. My calls get routed to voicemail or I get sent to another agent who’s going to “take care of it today”….then nothing.