Great until you have a claim My 6th and last policy with TinLeg. Great until you have a claim. Sent in all paperwork requested. 20 minute phone interview. More paperwork requested and sent in. Still not good enough. Have spent so much time searching and providing evidence for a small medical claim on a cruise. Still they need more, how do I prove I was on cruise and on the flight home. Finally gave up. Not worth the time and effort.

Filed a claim days after my return Filed a claim days after my return, took almost 4 months to get a final answer and get paid and I am an attorney! The back and forth was duplicative and just stalling.

Do not use this company Do not use this company. I travel all over the world and always purchased travel insurance. I have been lucky to only ever had the need to make a claim twice, once with another company, who were wonderful to deal with and then with Tin Leg. Tin Leg, is slow, they found every reason to deny the claim. They denied both my and a friends claim who I was travelling with. We had the same flights, hotels, expenses, etc. However, my friend was an attorney and challenged their denial after reading their policy, they then approved her claim, while still not approving mine. It was not until, she assisted me that they decided to approve my claim (I still have not been reimbursed 5 months later) due to a claims adjuster making the process as difficult as possible. It is a shame that you have to have legal representation to have a legitimate claim paid out.

Tin Leg Insurance - Not Responsive I have had 3 trip insurance claims open for 6 months. I have provided all requested information and documentation multiple times. I was sent to the Zero Complaint Department. They did zero about my complaint other than having me send them all the documentation again. My calls get routed to voicemail or I get sent to another agent who’s going to “take care of it today”….then nothing.

Horrible Company to deal with My trip was to Israel in Nov of 2023. Terrisoum was a covered item and it's Jan 9, 2024 and the claims department keeps saying that the determination has not been made by the underwriter. These people are not worth the headache. Going back to Allianz for my next policy!!!