It has now been almost 3 months and I… It has now been almost 3 months and I don't have my claim money. There is no way to talk to your claim representative and they dont respond to email or phone calls and even support tickets marked urgent sent to managers etc. "you will get your claim money within 15 days of us receiving your information" yeah i guess that could be true except when they come back week after week and ask for the same crap over and over again this process drags itself out. Absolutely shameful what they expect customers to put up with and have zero accountability or care for you. Avoid at all costs!

Tin Leg is terrible if you have a claim! I was quarantined in the Galapagos with Covid. When I filed my claim,Tin Leg kept requesting the same information I already provided, did not answer one of my voicemails, canceled my claim once, assisted me in no way with my claim or their process, and took 11 months to complete the process. I believe they would have been happy for me to go away without any payment. I will never use them again!

They do all they can to not pay They do all they can to not pay. I have submitted many claims & had phone conversations. they continue to want unreasonable new "proofs." All this for a very small amount of what ElAl doesn't refund. I will never use them again & will recommend the same to others.

Tin Leg Insurance - Not Responsive I have had 3 trip insurance claims open for 6 months. I have provided all requested information and documentation multiple times. I was sent to the Zero Complaint Department. They did zero about my complaint other than having me send them all the documentation again. My calls get routed to voicemail or I get sent to another agent who’s going to “take care of it today”….then nothing.

Squaremouth IS Tinleg and crooks Squaremouth IS Tinleg. be aware that the two companies are owned by the same people, so when "shopping" for travel insurance on Squaremouth, you are actually on Tin Leg's site. it's a scam, pure and simple. After denying my claim for trip cancelation i have submitted an "appeal" which they have been sitting on for weeks. even though i have a written document which clearly states the tour has been CANCELED, they continue to insist that the trip was interupted, and that is thier defense. any excuse to not pay. I will update this when they finally respond.