Adayshia Adayshia, the rep I spoke with on phone, solved my problem in record time without transferring me or losing me. Their App, of course, was as worthless as all the customer service Apps I waste time on before calling, but I only gave it a chance because it was too early to call. The info it gave was confusing (I'm a math. physicist), disturbing, and wrong. Just call. Calling shortly after they open seems to be a good strategy to avoid waiting.

RUN FAST To make a long story short RUN & I do mean FAST...they refused to come out to investigate my claim the adjuster even told me if I don't with draw mt claim they would raise my rate and then drop me while will be hard ro me to get home owners insurance or it would b extremely expensive...I got scared and dropped my claim. Then...I reopened my claim a lead person over there name Lisa told the electrician to preserve my property and send in pictures and all receipts now they will not pay the claim.eveything they asked for I provided...if what I needed done if they didn't cover it all they had to do was tell me. The adjuster never returned my calls nor did the supervisor. Then they said ok we will pay for the damages I questioned the deductible because my claim had been going on since September 2023 and now we are in the moth of November...they called back and said NO so I just said ok well I guess I'm stuck but the electrician will at lease get his money his bill was $8,050.00 they said we are not paying that either...how do we start a class action lawsuit. I now have a bill for $8,050.00 that they told him if he fix it they will THEY LIED

I spoke to Rachel I spoke to Rachel, who was extremely helpful and knowledgeable. I was very impressed with her work ethics, and I felt satisfied after speaking with her. Calling is wonderful, no wait time. Thank you

Do NOT USE THIS COMPANY Horrible customer experience, little to no communication. Very slow to respond and no proactive updates on their part. I am in area that was hit by a severe hail storm, visible damage via the tar pebbles now covering my patio and the company said there was zero evidence of any storm event in my area. We have video evidence of 1" + hail coming down?

This company's practices in settling… This company's practices in settling claims is criminal. I lost an entire condo of furniture, cabinets, bathroom vanities, carpet, etc due to water damage and mold and they paid 40,000 against coverage of 200,000. Mediation a joke. Going to court. Do not rely in this company for your home owners insurance.