Do NOT USE THIS COMPANY Horrible customer experience, little to no communication. Very slow to respond and no proactive updates on their part. I am in area that was hit by a severe hail storm, visible damage via the tar pebbles now covering my patio and the company said there was zero evidence of any storm event in my area. We have video evidence of 1" + hail coming down?

Absolutely horrible experience with… Absolutely horrible experience with this company. I am a year into a claim with no resolution. My home had a roof leak with mold damage. A year later, our family remains in this home as the insurance company fails to send needed documentation to my mortgage company. I have never experienced such poor communication. My next step in dealing with this is contacting an attorney. Do NOT use this company.

I was in the market for some home … I was in the market for some home owners insurance in the earlier part of this year.. During my web search I discovered Universal Property.. Am living with a very limited financial budget, I spoke with a few different representatives..I was transferred to another, I was greed with a great representative by the name of Pamela Sanchez.. She worked on my policy like it was her own.. She was able to create a plan for my budget.. If you in market for home insurance with affordable prices for , give this company a try..

if i could give 0 stars i would if i could give 0 stars i would. My mom had to open a claim for my elderly grandfather in 2020 due to major leak in the roof which caused the ceiling in the room to cave in. A year ago i had to replace the roof with my own money because waiting for them wasn't going to make anything better. We are now in 2022 and the claim is still OPEN. You call, they take forever to answer and when they do answer they say they will have someone call you back and they do NOT. I emailed the universal attorney that is working on this case with the power of attorney and also my grandmothers death certificate and they have yet to reply. As an insurance agent myself this is probably one of the WORST home insurance companies to insure your home with. STAY WAY !!

Hate this company!! Hate this company!!! Made my life a nightmare for over 6 years for nothing. Could have settled my claim... instead gave me the run around, I hired lawyers, my hone was burned but fixable, went to trial and won!!! Too bad the home has been torn down by the city, my mortgage went into foreclosure and I literally moved 15 times, sometimes living in a storage unit. Shame on them!!!! I purchased my policy from a licensed agent, I know nothing about insurance and they had the nerve to tell me to read the fine print. Karma.