Read the fine print! Their standard contract has a fixed labor rate that’s below market cost in most areas but they won’t tell you this up front. I found out after reading through the contract they mailed me. I called to complain and the customer service rep said they would email me a new contract changing the labor rate to market rate but they never sent anything. Fortunately I was able to cancel within the thirty day cancellation window and they did credit all my payments back to me.

STAY AWAY FROM CARCHEX STAY AWAY FROM CARCHEX! I'd give them a ZERO if possible. For starters, the sales rep and their written policy states that you can go to the dealer. However according to CARCHEX customer service, the policy does not cover OEM parts, just aftermarket. News flash, the dealer doesn't use aftermarket. I had a claim three months after the policy started and they denied the claim because my mechanic didn't have my correct mileage documentation. Obviously whoever worked on my car, had someone's information on the screen, typed over with my info but forgot to change the mileage. When the inspector arrived all he did was complain that i filed a claim. Then CARCHEX said my mechanic REFUSED to nearly dismantle my entire engine, do a leakdown test, oil consumption test etc. Who was going to pay for all that labor if the claim was denied!? These people are ridiculous. My mechanic had the turbo ready to show the inspector where it had an internal seal leaking. This third party adjustor asked who authorized that work? I said how else are you going to know what the problem is unless you diagnose the problem in order to file a claim? These people kept giving us different answers.

BUYER BEWARE! Your advertised $100 deductible is a LOW-BALL NUMBER! Adjuster approves fewer hours than Certified Repair Facilities charge! Suddenly, my $100 deductible is costing me from $500 to $1000! What do you do when you need the car and it has to be repaired? YOU PAY! I Wouldn't do business with them if I were you!

Be warned about parts Started a claim on my vehicle with CarChex. I have been paying $109.99 monthly for warranty coverage. My claim was denied because the part in question on the transmission was not covered even though I am paying for "Bumper -to- Bumper" (Powertrain Plus) coverage on my vehicle. The total charge for part and repair is $829.47. To date I have made a total of $879.92 which would have covered the cost of the repair. Why should I continue to pay for "Bumper -to- Bumper" coverage when my contract with CARCHEX does not honor the coverage. It would be better for me to take the $109.99 and put it into savings, thus when I needed a repair, I can pay for it myself which is what I am doing NOW. My warning " Carchex covers your engine and transmission but do not cover parts that are associated with making those item work well and that is the catch. Thus, you will be responsible for the part and labor for that part or parts. for example, if a sensor went out that caused your engine not to run or blow fuses. You are responsible for the repairs and parts because it's not the engine. and the cost could be substantial.

I called this company to get a price on… I called this company to get a price on an extended warranty. The sales group was high pressure to close me at that time. After this I received phone calls every hour from different phone numbers pressuring me to get a warranty. I will never use this company as the sales tactics are horrible. If they are this high pressure I cannot imagine how hard it would to have repair covered. The sales team is horrible.