I paid $189.95 for someone in… I paid $189.95 for someone in Arlington, Texas to inspect a 2006 Audi A3. They omitted a 18" long crease on the hatchback, and obvious oil leak, a missing factory skid plate other damage on the left facing front corner, and a parasitic battery drain, a broken control arm on the front passenger side which also affected the driveshaft that needed replacement. I file a complaint with Carchex and they never responded. This happened in 2015. I just thought people should know what type of scam they are running.

Read the fine print! Their standard contract has a fixed labor rate that’s below market cost in most areas but they won’t tell you this up front. I found out after reading through the contract they mailed me. I called to complain and the customer service rep said they would email me a new contract changing the labor rate to market rate but they never sent anything. Fortunately I was able to cancel within the thirty day cancellation window and they did credit all my payments back to me.

Not big hype or pressure Not big hype or pressure. No lies or knocking competitors. Honest, frank and professional. Hung in while I did more research and was happy to join into their protection. Simple and easy and a bit more expensive than other companies, but more covered (like emissions components....unlike other places) and the friendliness of their staff is incredible. Money is not always an end all for selection. Thanks for sticking with me and making my life more relaxed and comfortable with the coverage.

It was a ‘hard’ sell It was a ‘hard’ sell - but as I stuck with it, they kept giving me a better price/package. Amazing! I did notice almost immediate when they sent me a copy of the contract that they was a ‘hidden’ cost - the max they will pay towards labor. Frustrating!!!!!

Don't give them your phone number Don't give them your phone number, they will keep calling and continuously press to take the same offer, even though I told them at least 5/6 times that I am not interested in, they kept calling me.