FIX YOUR BILLING SYSTEM, JHV The whole concept of the Vitality program is great - receive an Apple Watch and received discounts for activity. This portion of the plan works well and is the reason for giving 2 stars. However, the billing for JHV is a complete and utter joke. Zero stars for this. Negative stars if I could. One, there's no way to change the checking account. You're stuck with the one you sign up with. Two, there is no online billing portal that works. There's a big, fat 401 error on the page. Three, the "automated" billing line doesn't work well. You can make a payment. One single payment. No options to set up bill pay, no option to pay by mail, Nada. Zilch. This is inexcusable for a company in 2019. The response from JHV is "oh, we'll have our new billing up and running in one week." Cool story, guys, that's been the line you've been saying for one year. Fix the problem and get with the program. This is really poor customer service.

Get nothing but a run around Mind you this is still ongoing...my husbands mother passed at 97 in November 2023, father in 2012. Policy was on both parents so both had to pass. Sent EVERYTHING including death certificates for both in December. Re-sent in January because they "lost" everything. We call every week and get nothing but different excuses for not sending out the death benefit. "another dept accidently received it, give us 48 hours" Sure. Right. Call again... "Can't figure out the amount" (we have a statement). "It hasn't been 10 days" Wow, I'm pretty sure it has. "it will be in the mail in another couple of weeks" Oh and the best one is "it will only be half the amount" (did I mention we have a statement) And just so everyone is aware, they do not pay interest on money that they "hang on to". We have since filled a claim with the insurance commissioner in our state.

We have JH LTC and recently I was… We have JH LTC and recently I was diagnosed with stage four lung cancer. The Oncologist have said not to have anyone come into our house since with my diagnosis if I were to have Covid 19 it would be a death sentence. I qualify for benefits as well as waiver of premium, we have our daughter move back home to help and we requested JH to honor the waiver of premium and we are requesting NO MONETARY BENEFITS. They refused unless we accept having strangers come into house. One would think they would honor this request knowing how dangerous this virus is along with a letter from our doctor.

JH Customer Service Sucks! A former employer rolled over my 401K to an annuity with John Handcock. I have been on the phone for over two hours, transferred to other departments all over the world, and still am no closer to getting this resolved. What a complete waste of time. I saw other reviews that put JH in a very terrible light. I now know why they received the reviews the did...their customer service sucks!

I am very thankful that our most… I am very thankful that our most favored Life Insurance Company has begun FEx coverage for Customers. My husband {Spouse} took out a Life Policy in 1964, while serving in the US Navy, in Sanford, FL> A gracious gentleman from an Orlando office came to the Air Base, (closed many years ago), and he [Guerry C] still has the Policy and is quite proud of it. Therefore, I am now "joined" with him, and feel very much secure. Grateful, Liz T McComas