FIX YOUR BILLING SYSTEM, JHV The whole concept of the Vitality program is great - receive an Apple Watch and received discounts for activity. This portion of the plan works well and is the reason for giving 2 stars. However, the billing for JHV is a complete and utter joke. Zero stars for this. Negative stars if I could. One, there's no way to change the checking account. You're stuck with the one you sign up with. Two, there is no online billing portal that works. There's a big, fat 401 error on the page. Three, the "automated" billing line doesn't work well. You can make a payment. One single payment. No options to set up bill pay, no option to pay by mail, Nada. Zilch. This is inexcusable for a company in 2019. The response from JHV is "oh, we'll have our new billing up and running in one week." Cool story, guys, that's been the line you've been saying for one year. Fix the problem and get with the program. This is really poor customer service.

Life insurance with Rewards I've owned a few life insurance policies, but I've never had one with benefits like the Vitality program. It's been a great deal and lots more fun to get rewards rather than only getting bills in the mail from my life insurance. It also gives me an incentive to take walks, exercise every once in a while, and wear my apple watch to record activity.Life insurance with Rewards

John Hancock Vitality will change your life! I have loved being a part of the John Hancock Vitality program. Not only do I have incredible and reliable insurance coverage, the Vitality program has helped me to stay focused on my fitness goals! JHV has rewarded my efforts with gift cards, grocery discounts and an end-of-year rebate on my premiums....all for just for working to be a happier and healthier person. I now pay more attention to preventative healthcare, my sleep patterns and my food choices. Oh yeah, a free Apple Watch was a nice bonus too! I would highly recommend getting coverage through John Hancock insurance AND joining the Vitality program. You will love it! It will change your life!

simply the best: hassle-free, affordable, quick I started looking for life insurance a month ago, after letting my former 20-year term policy lapse in January. Reached out to a couple of generic online insurance aggregators, called my car & home insurance broker, etc. Everything was a huge hassle: forms that needed to be downloaded, printed, signed, scanned, and appointments, etc. Then I got a call from a John Hancock agent. After just an hour and quick digital permission to reach out to my primary care physician to get the results of a recent physical, it was DONE. Same day. No hassle, no forms. Simply amazing. And at a better price than any of the other plans I was looking at.

Platinum Status does not equal 15% premium refund While I enjoyed reaching Platinum status, mathematically, the premium refund that was sent to me did not equate to 15%. This has left a feeling of false advertising.