I am very thankful that our most… I am very thankful that our most favored Life Insurance Company has begun FEx coverage for Customers. My husband {Spouse} took out a Life Policy in 1964, while serving in the US Navy, in Sanford, FL> A gracious gentleman from an Orlando office came to the Air Base, (closed many years ago), and he [Guerry C] still has the Policy and is quite proud of it. Therefore, I am now "joined" with him, and feel very much secure. Grateful, Liz T McComas

simply the best: hassle-free, affordable, quick I started looking for life insurance a month ago, after letting my former 20-year term policy lapse in January. Reached out to a couple of generic online insurance aggregators, called my car & home insurance broker, etc. Everything was a huge hassle: forms that needed to be downloaded, printed, signed, scanned, and appointments, etc. Then I got a call from a John Hancock agent. After just an hour and quick digital permission to reach out to my primary care physician to get the results of a recent physical, it was DONE. Same day. No hassle, no forms. Simply amazing. And at a better price than any of the other plans I was looking at.

FIX YOUR BILLING SYSTEM, JHV The whole concept of the Vitality program is great - receive an Apple Watch and received discounts for activity. This portion of the plan works well and is the reason for giving 2 stars. However, the billing for JHV is a complete and utter joke. Zero stars for this. Negative stars if I could. One, there's no way to change the checking account. You're stuck with the one you sign up with. Two, there is no online billing portal that works. There's a big, fat 401 error on the page. Three, the "automated" billing line doesn't work well. You can make a payment. One single payment. No options to set up bill pay, no option to pay by mail, Nada. Zilch. This is inexcusable for a company in 2019. The response from JHV is "oh, we'll have our new billing up and running in one week." Cool story, guys, that's been the line you've been saying for one year. Fix the problem and get with the program. This is really poor customer service.

I love my insurance BUT... I love my insurance and I particularly love the vitality program! I have enjoyed every minute of “paying for my Apple Watch” through working out and through getting healthier! I’ve run wayyyyy more in my year of having vitality. But I will say I’m a little concerned that I did not receive any cash back like I was told I would for reaching the platinum level in my first year. I’ve sent several emails to try figure out if it was a mistake and I get no response. If that had gone as planned I would have easily 5 starred this review but now I’m doubting I will get what was promised when I signed up for my life insurance.

This company is dishonest and… This company is dishonest and incompetent. They will not actually pay out the loyalty cash back and will tell a wide variety of lies to try to get you off the phone if you call in to inquire. They also block premium payments to try and drop policy holders they no longer wish to cover.