Amazing customer service! Cat B. went above and beyond helping me find the perfect condo to rent for our annual ski vacation! We originally booked a condo through a different vacation rental site, but the condo sold so we had to start our search over. The stars aligned, and I found Cat! She was professional, engaging, authentic, and kind. Her knowledge, expertise and personality, have gained the company a new customer, and I'll be sharing my positive experience with friends and family! Thank you Cat, and thank you The Lodging Company, for excellent customer service! Rochelle W.

I had tried several times through the… I had tried several times through the website to make reservations without much success. I don't know what I was doing wrong, but obviously there was something. So I gave up and call directly and Stacie walked me through and got me the reservations I needed. I appreciated her time, patience and courtesy. Thank you again, Stacie

The booking agency was kind and responsive. The booking agency was kind and responsive. The hotel was nice, breakfast was excellent, but the bed was horrible. My husband has a bad back and cannot tolerate soft mattresses - we ended up sleeping on the floor.

patient and knowledgeable Edna followed up immediately on my request and maintained contact through the reservation process. She also suggested lift tickets booking as well so that we could get the discount. I appreciated her patience as we were trying to make our mind and finally able to book

The most dishonest company we have ever… The most dishonest company we have ever worked with. After using this company before we are beyond upset. After trying to change our reservation they have taken our money and not helping with the change of dates. Not to mention they’re claiming we checked in a place in Colorado when we are in Atlanta Georgia. I’ve never had a company hold money without a reservation day and lying about a check in. My husband and I own a travel business not to mention we travel 45 times a year. Never have I seen a company work this way. I would NEVER give this dishonest company a dime of my money.