A very good renting experience with a… A very good renting experience with a wonderfully knowledgeable young lady. If there was one thing missing it was your phone number on my receipt in case I needed to contact you by phone. Just old fashioned I guess

The booking process The customer representative that I booked with was very helpful. She called back and ensured that the booking went through and that I found my emails re: my reservation.The only issue was that the computer was very slow and that there were glitches with the booking system so it took some time before all was done. I would not be able to book without the customer representative help.

Horrendous experience Horrendous experience with this company. We were unable to travel due to the recent winter storm warning. All other hotels and airlines allowed cancellations, this company refused to refund our payment on the basis that it was a “weather condition”. Staff was extremely unhelpful and only copied and pasted their terms and conditions in their reply. Will never book their property again. What a nightmare.

I had tried several times through the… I had tried several times through the website to make reservations without much success. I don't know what I was doing wrong, but obviously there was something. So I gave up and call directly and Stacie walked me through and got me the reservations I needed. I appreciated her time, patience and courtesy. Thank you again, Stacie

patient and knowledgeable Edna followed up immediately on my request and maintained contact through the reservation process. She also suggested lift tickets booking as well so that we could get the discount. I appreciated her patience as we were trying to make our mind and finally able to book