Complete nightmare!! Complete nightmare!!! I wasted my money. I purchased the wellness plan and tried to have a routine dental cleaning done. After I filed my claim, four months later and multiple phone calls it was denied because the dog had mild tartar. All dogs have at least mild tartar. Nothing else was done except a simple cleaning. However, the mild tartar was labeled a “pre-existing” condition, and I was denied reimbursement. This is absurd that a simple cleaning could be denied under the wellness coverage. I wish I never agreed to have my payroll deductions for months for no effective wellness benefit, although this was promised numerous times by the sales rep. Do not waste your money or listen to slick sales people. This company sucks.

RUN! and that's not a command for your dog... RUN! I have a discounted premium rate thru my employer and they screwed me TWICE. You know it's bad (yesterday) when you fire them even with a crazy discounted premium!

Long wait for claims to be paid When I submitted an itemized invoice from the vet, they requested medical records going back several months. When I provided all the medical records, after waiting more than 30 days, they sent me a letter stating that they needed more time to review the claim.

Christopher was very helpful on the… Christopher was very helpful on the phone. He listened as to why I believed they made a mistake on my latest check back for my Ferret’s Dr. Bill. He explained why. I needed more information from that particular Ophthalmologist like I received before. I understood and he’s going to fix it. TY Christopher. Lorrie

I couldn't be happier with the coverage… I couldn't be happier with the coverage my Dory has. She's a Labrador and is extremely active, which can lead to some mishaps. Having Nationwide coverage has provided us with the best coverage. Her maintenance drugs (heartworm and flea and tick treatments) are covered. Her yearly physicals and those occasional mishaps are covered. Dory tore her ACL and we have coverage, so I don't have to worry and can devote my time to my girl.