Long wait for claims to be paid When I submitted an itemized invoice from the vet, they requested medical records going back several months. When I provided all the medical records, after waiting more than 30 days, they sent me a letter stating that they needed more time to review the claim.

Very angry Very angry. Nationwide is covering basically none of the $700 in claims I submitted because they say something is a “preexisting condition”. Why do I pay for unlimited coverage to get nothing reimbursed. If I could find similar coverage elsewhere for the same price, I’d be leaving asap.

Amazing call I had to make a call to check into my policy and the gentleman I spoke to today was amazing. We got talking about my dog and what was best for her. He treated me with such kindness and respect during this difficult call about my dogs surgery . Highly recommend Nationwide Pet Insurance!

I couldn't be happier with the coverage… I couldn't be happier with the coverage my Dory has. She's a Labrador and is extremely active, which can lead to some mishaps. Having Nationwide coverage has provided us with the best coverage. Her maintenance drugs (heartworm and flea and tick treatments) are covered. Her yearly physicals and those occasional mishaps are covered. Dory tore her ACL and we have coverage, so I don't have to worry and can devote my time to my girl.

My experience today was with customer… My experience today was with customer service & web support. I spent quite a while on the phone with Alexis trying to get into my account to file a claim for my pet. She was very knowledgeable, made several adjustments & walked me through making adjustments myself. She was able to get everything fixed & I could successfully file claims again. She was extremely patient, well spoken & friendly. My experience is first class!