Very angry Very angry. Nationwide is covering basically none of the $700 in claims I submitted because they say something is a “preexisting condition”. Why do I pay for unlimited coverage to get nothing reimbursed. If I could find similar coverage elsewhere for the same price, I’d be leaving asap.

Long wait for claims to be paid When I submitted an itemized invoice from the vet, they requested medical records going back several months. When I provided all the medical records, after waiting more than 30 days, they sent me a letter stating that they needed more time to review the claim.

RUN! and that's not a command for your dog... RUN! I have a discounted premium rate thru my employer and they screwed me TWICE. You know it's bad (yesterday) when you fire them even with a crazy discounted premium!

The perfect pet insurance company ❤️ I cannot believe there’s actually a Pet Insurance company that not only accepts exotic animals, but makes claims easy to file, pays 90% and gets you your money back quickly. Also, in my case, when my pet passed, they did not make it difficult to cancel. Cynthia, who handled my case, was the most empathetic and helpful person I’ve ever spoken to in insurance. Thank you to Nationwide for hiring people who are caring.

There are better alternatives While this insurance isn't horrible, there are better options out there. Claims are paid pretty quickly however the option to pay the vet directly would be preferred. In addition, the plans that are based on a certain condition (the one I have had for 10 years) has not had an increase in benefit amount despite the annual premiums continuing to go up every year. An example is, In todays vet medicine a CT scan all in will range from $3000 - $3500 dollars in my market and the plan only pays up to $995 a year assuming you haven't already had other imaging done for your pet. They cap out the diagnosis in addition to the benefit type. I would much rather have a plan that pays 70% - 90% directly to the provider.