Pretty surprised I was really surprised that the whole claim process took so long. It's a good thing that I didn't need my reimbursement soon because I would have been out of luck. This was probably the longest time it ever took for me to receive my claim reimbursement in a timely manner. If this happens again then I'm going to shop elsewhere for a pet insurance product that has a quicker turn around with the processing of claims.

Very disappointed with my rate increase… Very disappointed with my rate increase with a 2 year old cat. Also, they sent me a quote lower than I am paying. I called on several occasions to check this out and basically, they said, just like people, as you age health insurance goes up. The person I spoke to at Pets Best today could not review policy with me. She said she could not see it. Not good customer service.

Highly Recommend! I love pets best. They have fast professional service with quick reimbursements. My dogs are my kids, I would do anything for them. They have better insurance with Pets Best than I do with my private PPO insurance. You have a customer for life! Keep up the good work.

Pets Best is great! Pets Best is great! Easy to submit claims and quick responses! Coverage is straight forward and transparent. Highly recommend!

Smooth Process Overall, a very smooth and easy experience. Easy to submit claims.