Very polite and helpful agents Very polite and helpful agents. A pleasure to talk to and do business with. Will continue to buy insurance here.

Trawick management was so helpful Trawick management was so helpful in assisting us in sorting out an issue that came up with a recent claim. I especially want to thank Lupe for her help and professional handling of our situation. We had to cancel a trip due to illness and are happy to say that we will be receiving a full refund. We will definitely be using Trawick to insure all our international trips in the future!

Very helpful CHAT assistant Chat assistant helped me by taking my details and sending a quote within minutes.

Great experience if you want to spend your money and never see it again Two of us were travelling together so we purchased insurance at the same time. For some reason this meant that one policy was issued for the two of us (we didn't realize this until later). Later on, I had some minor inconvenience and had to go see a doctor. Submitted all the papers I got to Trawick International afterwards. But they kept asking for more documents which I would somehow have to get from the doctor in a language I don't speak. So I decided not to spend any more time on it and drop the whole claim. It felt like Trawick International didn't even take a look at all the stuff I sent them. Later on, we got enrolled into the state insurance. So when we wanted to cancel our policy they told us that as a claim was filed we are not eligible for any refund. Mind that the claim process was never completed as I abandoned it because they kept asking for documents and it was an endless timesink. And the other person couldn't get a refund either as she was on the same policy as it turns out. So yeah. Great experience. Good customer service does not look like this.

Agent was terrific Agent was terrific. Due to circumstances had to cancel and rebook a plan via IPhone from a poor service area. Agent was very patient and accommodating. Was able to supply and clarify differences on two similar plans. Agent Amanda , was able to help through the tech issues to get us all the needed information and make the change to the plan best for our group. Good experience