This company is a total scam EDIT — I still have NOT received ANY payment from this company, well after 20 business days after my claims were approved. Confirming that this company is indeed a scam!! Do NOT use them! This company is a total scam. I filed a claim in October 2023 and still have not received a decision in March 2024. Every time I call, someone tells me it will be 10 more business days (I have called 7 times now). The other day I asked to speak to a manager and they told me I would get a call back. I have heard nothing 2 days later. Do not use this company for travel health insurance. There is no accountability and you will just get passed around for months on end. I have not gotten a response to my emails either, after months of asking.

Our trip to Israel was canceled Our trip to Israel was canceled. Trawick was great to work with and extremely prompt in refunding our premium. It makes me thankful that we are using Trawick to insure our other upcoming trips as well.

Great experience if you want to spend your money and never see it again Two of us were travelling together so we purchased insurance at the same time. For some reason this meant that one policy was issued for the two of us (we didn't realize this until later). Later on, I had some minor inconvenience and had to go see a doctor. Submitted all the papers I got to Trawick International afterwards. But they kept asking for more documents which I would somehow have to get from the doctor in a language I don't speak. So I decided not to spend any more time on it and drop the whole claim. It felt like Trawick International didn't even take a look at all the stuff I sent them. Later on, we got enrolled into the state insurance. So when we wanted to cancel our policy they told us that as a claim was filed we are not eligible for any refund. Mind that the claim process was never completed as I abandoned it because they kept asking for documents and it was an endless timesink. And the other person couldn't get a refund either as she was on the same policy as it turns out. So yeah. Great experience. Good customer service does not look like this.

Trawick management was so helpful Trawick management was so helpful in assisting us in sorting out an issue that came up with a recent claim. I especially want to thank Lupe for her help and professional handling of our situation. We had to cancel a trip due to illness and are happy to say that we will be receiving a full refund. We will definitely be using Trawick to insure all our international trips in the future!

Beware, NOT a “cancel for any reason” type policy. Will update review if we can appeal Beware, NOT a “cancel for any reason” type policy. In preparing for our honeymoon I specifically searched for a “cancel for any reason” type of insurance policy and came across Trawick travel insurance. We purchased a trip cancel-for-any-reason policy for our honeymoon trip to Peru and later found out I needed surgery 2 weeks before the trip. Despite ample medical documentation our claim was initially denied. I obtained additional attestation from the surgeon operated me also recommending no travel - but was told this was not necessary when I called. Do not recommend at this point . Will update if we can appeal!