Customer service good, online app not so good! The Customer service once you are able to reach an agent is very good. Although as a new customer, I was only able to speak to a live agent in Spanish, never in English. Thankfully, I am bilingual. Also, the online app I find very unsatisfactory. It always seems to be down, have trouble uploading my documents and other glitches. The online app really has to be revamped and updated.

Service good App bad The rates and services are good. I haven't filed a claim yet to say how that process goes. Customer service was fast and clear on fixing my issue with uploading my pups records. The app is bad. Constant crashing, would not let me upload a picture of my dog or her Medical records. Get rid of the AI and get a real Dev to fix the app.

they were really helpful and answered… they were really helpful and answered all the questions i had!

Excelente Customer Service Since, I’ve been working with Kanguro I had excellent service provided. People are friendly, they respond promptly on the claims I submitted. I’m very happy to have found this insurance for my puppy.

I'm kinda new but when my ruby girl was… I'm kinda new but when my ruby girl was hurt and scared I was relieved that I had kanguro I knew we'd be OK. She has her cast off and the reimbursement assistant made it so easy for me and everyone is so helpful and genuinely cared how my ruby was doing. I love them and will be getting all my crew this coverage.