Service good App bad The rates and services are good. I haven't filed a claim yet to say how that process goes. Customer service was fast and clear on fixing my issue with uploading my pups records. The app is bad. Constant crashing, would not let me upload a picture of my dog or her Medical records. Get rid of the AI and get a real Dev to fix the app.

Easy to contact and answer my questions I unfortunately didn’t know about pet insurance until my Max got terribly sick. I was skeptical and had questions on what it actually paid. They were easy to contact and an actual person reached out to address all my concerns. Luckily it was just an upset tummy and now I have their wellness plan to keep Max up to date with shots, heart worm med and dental cleaning!

I’m really pleased with Kanguro as you… I’m really pleased with Kanguro as you do offer great customer service once you are able to connect and the claims are processed in a very timely manner.

My experience was great they answered… My experience was great they answered all my questions in a timely manner and fixed all the issues!! Thank you for your time and support

I gave them 5 stars because of their…customer service rep. Camalia/1 I gave them 5 stars because of their customer service representative, Camalia. She walked me through the entire process of how to send the documents through email. I am old and am not familiar with computer tech. stuff without help. My daughter, usually helps me. But she was at work and I needed to file a claim. Camalia made all the difference. If it weren't for her I would have given the company 1 star at best.