I gave them 5 stars because of their…customer service rep. Camalia/1 I gave them 5 stars because of their customer service representative, Camalia. She walked me through the entire process of how to send the documents through email. I am old and am not familiar with computer tech. stuff without help. My daughter, usually helps me. But she was at work and I needed to file a claim. Camalia made all the difference. If it weren't for her I would have given the company 1 star at best.

Excelente Customer Service Since, I’ve been working with Kanguro I had excellent service provided. People are friendly, they respond promptly on the claims I submitted. I’m very happy to have found this insurance for my puppy.

Very informative So far all of my questions are always answered accordingly & the information given to me as a new dog owner is very helpful. Javier goes straight to the point & makes sure I understand.

I'm kinda new but when my ruby girl was… I'm kinda new but when my ruby girl was hurt and scared I was relieved that I had kanguro I knew we'd be OK. She has her cast off and the reimbursement assistant made it so easy for me and everyone is so helpful and genuinely cared how my ruby was doing. I love them and will be getting all my crew this coverage.

Didn't get back 90% they star 90 a… Didn't get back 90% they star 90 a then 80 and now 60% my insurance gro up as well my deductible. Didn't let me know. Every year will increase. I'm sad about everything they said. But Didn't do everything are lies. Nice service but it's all. Not recommended this insurance