BEFORE anything chat to these people BEFORE anything chat to these people. With months of worrying a simple call to discuss options and the figure agreed was less than I proposed. They DO listen. They are not a con they are legitimate in finding solutions to prevent legal action. After months of worrying a simple 5 minute phone call stopped all of the worry and a significant reduction in cost was arranged. I spoke to Emma and she was so helpful and understanding. Nobody likes being asked money and it can be scary but a chat is worth the time.

Really unhappy that this company they… Really unhappy that this company they are back ing, the great annual savings company, Who asked me to sign some forms to help save me money, however it was an electric contract. And, now their asking me to pay hundreds of pounds for an electric contract when I had sold the business and hadn’t agreed to. The sales men tricked me to sign a form and now this company not assisting me just trying to make me pay for a contract that I was not aware of. So they’re just out to scam people

I would just like to say over the past… I would just like to say over the past couple of months Matthew's customer service has been brilliant he has always been on hand if I needed any help with anything, been very understanding and tried his best to help me when I was in a bad situation...I think I would still be struggling to pay my debt off of it wasn't for him going back and forth trying to help! Thank you for your time and patience it has been very much appreciated :)

I had dealings with Colin Ling for… I had dealings with Colin Ling for about a week regarding an issue that should never have arouse. Colin was very understanding and helped deal with this issue quickly, effectively and also patiently as he heard my verdict on the situation. Thank you Colin.

Scary email from Utility Bidder… After a scary email from Utility Bidder asking f or £750 for ending my 5 year contract 2 months early (due to house sale), I contacted Pre action to try and resolve. Jasmine was helpful and knowledgeable, listened, and promised to contact them and explain my situation. I just had a call back saying "no further action, case closed". Thankyou for handling this with understanding, and a "human touch" rather than a computer generated monstorous claim from Utility Bidder.