Thankful for Derek Freeze! Early this morning I called to change my payment method and talked to Derek Freeze. He was very helpful in making my change and made me an offer to pay in full my outstanding balance less some money I owe. I was so very thankful I was able to do this at this time and glad Derek was helpful and I was able to get this outstanding balance taken care of!

spoke to derrick freeze and he was very… spoke to derrick freeze and he was very helpful in resolving my debt. very professional very nice and friendly in getting the situation taken care of. very pleasant experience

Rachael was great at explaining details… Rachael was great at explaining details of the program as well as helping me through my offer! She has a great personality and made me feel as if I had known her, per our conversation! Great attitude, very efficient and detail oriented! Give her a raise her and that baby girl deserves it!

Joe was pleasant to deal with. -

Great service for a bad situation! I was pretty upset hearing about another debt that my ex wife had opened in my name. I did the normal please explain before I give any information and the gentleman I spoke with was totally understanding of my situation. He went out of his way to give me options as well as letting me know how this would affect my credit. I understand the frustration of being a debt collector and the amount of people that absolutely give these guys a hard time, but at the end of the day the gentleman I spoke to was calm and definitely listened to what I had to say. Excellent work ethic and knowledge!