Great communication Communication was thorough and to the point. As soon as documents were given they were efficient in letting us know what else we needed. Results came back quickly

Refinancing Made Easy Refinancing, loans of any kind really stress me out, ELFI (and Credible) made this whole process really easy. First off, lowest rates I could easily find. Huge win right there. Website and application process is pretty straight forward. I did have some questions and when I called the service number, spoke with an American speaking person immediately which was fantastic, she got me all sorted out. Once the loan application process moved forward, I was assigned a loan advisor (Stan!!) who reached out and helped me through the remaining steps and with any questions I had. Very personalized experience! Big shout-out to Stan for helping me get this over the goal line!!!

Smooth refinancing process and lovely support team! (This is referencing the support team experience from inquiry to signing, not the rates or program at large) The application itself was thorough and self explanatory. Documents and statuses were easy to find and upload. I’ve financed loans with a few vendors and this was the first where I had a dedicated representative who supported my case with updates on my status, documents I needed, and nuances to be aware of. Stan, one of the Student Loan Advisors, was an absolute delight. He was active, attentive, and supportive and made the process so smooth with the underwriting team. They also were able to look at the rates of another loan I had and helped me refinance that one!

The whole process felt easy to… The whole process felt easy to understand with the guidance from the person who helped me, Stan. This was my first time dealing with loan refinancing as a young adult, and I found it much less complicated then I anticipated. I appreciated the patience from Stan as well while I worked on putting together all my information.

Amazing communication Amazing communication! Very willing to work with my situation to get my loans refinanced. I am very happy with the service that was provided.