Spammed with emails that are outdated… Spammed with emails that are outdated for what is required of the loan. Still getting emails to sign and upload documents although everything is completed. The employee who was assigned to my loan didnt read my emails or provide any help. Took 4 emails for him to get an address right. Started at the beggining of January. Still waiting for the loan, so its silly to ask for a review and ITS STILL NOT DONE. Had better customer service at a dollar general. I would've cancelled and gone with a different compnay except i didnt want another credit score check. Sucks im stuck here now.

Affordable interest rates and efficient people Spent long hours trying to find a good rate for refinancing loans for my son, finally found it and thanks to ELFI! It took very little time from start to end. All along had help from customer service representatives like Stan Mitchell and many others who were very patient with my questions and helped me resolve my issues very efficiently. They are nothing but just highly professional and efficient people dedicated to the purpose of helping people like us. Thank you all!

Great experience We worked with Stan Mitchell to secure some loans for our son. It turned out to be a bit more complicated on our end for a few reasons - but working with Stan was a godsend. He worked diligently with us to fully explain and support us through this sometimes confusing process. Communicating with him was always very enjoyable - he is clear and follows through for you. We could not have asked for a better situation in having Stan as our Loan Officer. Thank you !

Amazing communication Amazing communication! Very willing to work with my situation to get my loans refinanced. I am very happy with the service that was provided.

Great experience! My assigned advisor, Stan, was very attentive and timely. He assisted me greatly with proper documentation and consist communication throughout the process. They made a huge difference for me when it came to refinancing.