Smooth refinancing process and lovely support team! (This is referencing the support team experience from inquiry to signing, not the rates or program at large) The application itself was thorough and self explanatory. Documents and statuses were easy to find and upload. I’ve financed loans with a few vendors and this was the first where I had a dedicated representative who supported my case with updates on my status, documents I needed, and nuances to be aware of. Stan, one of the Student Loan Advisors, was an absolute delight. He was active, attentive, and supportive and made the process so smooth with the underwriting team. They also were able to look at the rates of another loan I had and helped me refinance that one!

Great experience We worked with Stan Mitchell to secure some loans for our son. It turned out to be a bit more complicated on our end for a few reasons - but working with Stan was a godsend. He worked diligently with us to fully explain and support us through this sometimes confusing process. Communicating with him was always very enjoyable - he is clear and follows through for you. We could not have asked for a better situation in having Stan as our Loan Officer. Thank you !

Affordable interest rates and efficient people Spent long hours trying to find a good rate for refinancing loans for my son, finally found it and thanks to ELFI! It took very little time from start to end. All along had help from customer service representatives like Stan Mitchell and many others who were very patient with my questions and helped me resolve my issues very efficiently. They are nothing but just highly professional and efficient people dedicated to the purpose of helping people like us. Thank you all!

Great customer service Great customer service. Erik was very helpful and responsive. Helped me get approval in about a day or so. Thank you Erik and ELFI!

Amazing communication Amazing communication! Very willing to work with my situation to get my loans refinanced. I am very happy with the service that was provided.