Very disappointing Very disappointing. Customer service is not very helpful and in fact gave me the wrong information at a crucial point. Extremely poor overall clarity/disclosure in connection with our auto loan. We will not be using Golden1 for anything in the future. There are plenty of other options out there with the same products and better (and accurate) customer support.

My auto loan is set to be paid in full… My auto loan is set to be paid in full this month on February 20, 2023. My balance is less than my payment. Not only will the regular total amount be withdrawn and applied to the less-than balance, but I also could not remove future payments without going into a bank branch and canceling the payments. Upon going into the branch, I was met with a less-than-competent bank employee. This employee had no idea how to fill out the cancelation document and when to make the document effective. She asked ME! This was not a reassuring experience and I will be closing all Golden One accounts as soon as my car title is received.

Bad tech, good customer service Their website & apps are not the friendliest to use, but any time I have had an issue, they've been very responsive. Overall, it's one of the better banks/credit unions out there.

I have a hard time believing that this… I have a hard time believing that this is a legitimate financial institution. I have an auto loan through them and none of the customer service agents have any concept of how various payment types work or online banking. Very strange, very off-putting. Would definitely NOT be interested in working with Golden 1 in the future.

I can't understand why someone would… I can't understand why someone would choose to bank here unless it is super convenient. The incompetency level of some of their staff is breathtaking, which Golden One doesn't seem concerned about. I can't recommend this bank.