I have a hard time believing that this… I have a hard time believing that this is a legitimate financial institution. I have an auto loan through them and none of the customer service agents have any concept of how various payment types work or online banking. Very strange, very off-putting. Would definitely NOT be interested in working with Golden 1 in the future.

I have a checking account and a loan… I have a checking account and a loan with Golden1. The loan is set up for auto payment from my checking account. The first payment was scheduled for August but they took the money for the loan in July and when they did that it caused an over draft fee. Anything a bank can do to rip you off they will do it just like your government.

Disloyal Golden One will deny you a loan no matter how long you have been with them or how good your credit is. They are not loyal to their customers. We never once caused them to lose money, we did have a few credit issues a long time ago because of an illness but credit is great now. Being a customer for over 30 years has no bearing. Just unbelievable, do yourself a favor and pick a Credit Union that actually cares about its own customers. Had no problem getting a loan elsewhere.

My auto loan is set to be paid in full… My auto loan is set to be paid in full this month on February 20, 2023. My balance is less than my payment. Not only will the regular total amount be withdrawn and applied to the less-than balance, but I also could not remove future payments without going into a bank branch and canceling the payments. Upon going into the branch, I was met with a less-than-competent bank employee. This employee had no idea how to fill out the cancelation document and when to make the document effective. She asked ME! This was not a reassuring experience and I will be closing all Golden One accounts as soon as my car title is received.

Very disappointing Very disappointing. Customer service is not very helpful and in fact gave me the wrong information at a crucial point. Extremely poor overall clarity/disclosure in connection with our auto loan. We will not be using Golden1 for anything in the future. There are plenty of other options out there with the same products and better (and accurate) customer support.